Refund Policy

1. Overview

This Refund Policy applies to all paid subscriptions and services purchased through NannyLYNK. By making a purchase, you agree to the terms outlined below. NannyLYNK is committed to fair and transparent practices.

2. Family Premium Subscription

The Family Premium subscription grants unlimited access to nanny contact features for 30 days from the date of purchase.

• Refunds are available within 48 hours of purchase, provided you have not contacted any nanny or used any Premium features.
• Once any Premium feature has been used (e.g. contacting a nanny, accessing full profiles), the subscription is considered consumed and no refund will be issued.
• Subscriptions are non-transferable and cannot be paused or extended.

3. Nanny Profile Boost

The Profile Boost places your profile in a featured position for 7 days.

• Refunds are available within 24 hours of purchase, provided the boost has not yet been activated on your profile.
• Once your profile has been marked as featured, the boost is considered delivered and no refund will be issued.

4. How to Request a Refund

To request a refund within the eligible window, please contact us through the Contact Us page. Include your registered email address and a brief description of your request. Refunds are processed within 5–10 business days and returned to the original payment method.

5. Non-Refundable Situations

Refunds will not be issued in the following situations:

• The eligible refund window has passed.
• The purchased service or feature has already been used.
• The account has been suspended or terminated due to a violation of our Terms of Service.
• The request is based on a change of mind after the refund window.

6. Technical Issues

If you experienced a technical issue that prevented you from using a paid feature, please contact us as soon as possible with details. We will review each case individually and, where appropriate, offer a refund or service credit.

7. Contact

For refund enquiries, please reach out via our Contact Us page or email us directly. We aim to respond within 2 business days.